Getting Help¶

This page describes all the places you can go to get help in using the SCG Cluster.

SCG Slack Workspace¶

The primary means of communication around the SCG cluster is the SCG Slack Workspace. Anyone can join the workspace using their Stanford SUNet login.

Here are the SCG channels of interest:

Channel Name	Description
#scg-users	SCG Users and Admins are here: Ask your question here if you think that another user might be able to answer it.
#scg-action	SCG Admin-focused: Ask your question here if you want an admin to address it.
#scg-announce	Where SCG related announcements are made, e.g., outages, maintenance, configuration changes, seminars, et al..
#scg-software-requests	A place to ask for software to be installed on SCG.

How to access Slack¶

If you are already part of the SCG Slack workspace, you can access it by going to http://srcc.slack.com.

If you have never joined the SRCC Slack workspace, things are a little more complicated. The SRCC Slack is part of the Stanford Slack Grid. If you have never used the Stanford Slack Grid, you should follow the process documented in HelpSU. In Step 5, instead of searching for a specific person, you should search for a specific workspace. Search for, and join, the workspace SRCC Users

If you have used the Stanford Slack Grid before, here is what to do:

Browse to https://stanford.enterprise.slack.com/. If you see a green button that says “Sign in with Stanford”, click on it.
Log in through Stanford Login, with your SUNetID and password.
The next page will say “Workspaces at Stanford University”. In the search box, type srcc and press Enter. You should see one result, which is our workspace. Click on “View Details”, and then “Join”.

Once you have finished the join process, you do not need to do it again. In the future, you will be able to access the SRCC Slack with the direct link: http://srcc.slack.com.

SCG Announce Mailing List¶

The SCG Announce mailing list is a low traffic list intended for major outage notices and announcements that are of interest to the entire SCG community. You can subscribe to this mailing list here.

Note: This mailing list is read-only – please do not send emails to this address.

Note that the #scg-announce channel in the SCG Slack Workspace will also have these announcements plus additional details that impact subsets of SCG users. It is the more complete and up-to-date location to get SCG announcements and updates.

SCG Action Mailing List¶

Questions, problems, and requests can be sent to the SCG Action Mailing List. This list is seen by the SCG Admins and your issues will be addressed promptly

When do I use Slack and when do I use the Mailing List?¶

SCG Slack is a good first place to ask questions and make requests, especially for software installs. However, for some requests, we will ask that you (also) send an email to the mailing list. Examples include adding new lab members, making changes to storage quota, and similar things for which we need an audit record of the request.